Utility Services

To start service: Fill out the form below and stop by our office at 401 W. Owen K. Garriott, Enid, OK, 73701
Hours: Monday - Friday from 8 a.m. to 5 p.m. Closed on weekends and holidays.
Customer service: Our friendly representatives can get you connected quickly!

Residential Customers

• Fill out the Residential Service Initiation Form:
  • Service Initiation Form - English version(PDF, 136KB)
  • Service Initiation Form - Spanish version(PDF, 139KB)
  • Two forms of Identification
  • Copy of your lease agreement
  • Deposit ($100 for residential customers)
  • Service Charge Fee ($25)
    *These charges will need to be paid on or before the date the service starts.

Commercial Customers

• Fill out the Commercial Service Initiation Form(PDF, 100KB)
• Minimum deposit ($200)
• Service Charge Fee ($25)

If you need to stop service, you may call us on the number listed below or visit our office. You will need to provide us with a forwarding address so that we can send you your last bill or a refund of your deposit.

Contact

Utility Services Office
P.O. Box 1768
Enid, Oklahoma 73702

580-616-7170
580-249-4000 (Fax)
UtilityService@enid.org

Water is measured in thousands of gallons and is billed monthly. Base rates cover the first 1,000 gallons. (Commercial base rates are calculated by meter size). Sewer and Sewer improvement rates are based on water consumption.

Residential Rates 2025

Commercial Rates 2025

Commercial Storm Water: Large businesses are based on ESU. Call the Utility Services office for an exact amount

Each customer has the right to question or appeal the billing or procedures of the Utility Services Department. The procedures for an appeal are as follows:

1. The customer will contact the Utility Services Manager, either in person or by phone, and state their question or complaint. The Utility Services Manager will consider the appeal and make a decision based upon the information, policies, and ordinances of the City of Enid.
2. If the customer is not satisfied, they may appeal to the Chief Financial Officer. The CFO will make a decision or explain what options the customer may have.
3. The City Manager will hear any further complaint or appeal at this point. His decision will be final.

• If the water is currently on, inspections may be made by the appropriate professional to fulfill the requirements of the real estate transaction.
• If the water has been shut off, the agent or owner must contact the Utility Services Department prior to turning the water back on.
• If the seller has a past due bill, this balance must be paid before the inspection can be completed.
• Once the account has been reconciled, the Utility Services Department can turn on the water or give permission for a licensed plumber/inspector to turn on the water for the inspection.
• Once the inspection has been completed, it will be necessary to either call the Utility Services Department and request that the service be shut off or have the licensed plumber/inspector turn the water back off.

Please contact the Utility Services Manager at 580-234-0400 with any questions regarding this policy.

The following forms are for use for utility services:

• Service Initiation Form (Commercial)(PDF, 100KB)
• Service Initiation Form (Residential) - English version(PDF, 136KB)
• Service Initiation Form (Residential) - Spanish version(PDF, 139KB)
• Trash Disability Form(PDF, 156KB)