Utility Appeal Policy

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Each customer has the right to question or appeal the billing or procedures of the Utility Services Department. The procedures for an appeal are as follows:

  1. The customer will contact the Utility Services Manager, either in person or by phone, and state their question or complaint. The Utility Services Manager will consider the appeal and make a decision based upon the information, policies, and ordinances of the City of Enid.
  2. If the customer is not satisfied, they may appeal to the Chief Financial Officer. The CFO will make a decision or explain what options the customer may have.
  3. The City Manager will hear any further complaint or appeal at this point. His decision will be final.